Overstock Product Ordering
Please note that all items listed in the “Clearance and Overstock Section” of our store are available for online purchase only. No other purchase method is accepted at this time. You may purchase our discount overstock product online by creating and managing a store account or by simply using the guest check out. After submitting your online order you will receive an e-mail from Nova Display Systems to acknowledge the receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to Nova Display Systems to purchase our products and services. All orders are subject to final acceptance and Nova Display Systems will confirm such acceptance via an email once the order was processed and is ready to dispatch.
Changes or updates to your online order on overstock items can only be done prior shipment. Please note that most standard stock items ship the same day, so you may not have enough time to make these changes. We strongly suggest verifying your order details once more when you receive the e-mail order acknowledgement. We will call or e-mail you immediately if we find any discrepancy on your order or should something change with availability or lead times.
We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the product is no longer available.
We accept Visa, Master Card, or American Express for online transactions made on our overstock store. By ordering any of our products online, you agree that credit cards and debit cards are to be charged immediately on the same day/date when the order was placed and not on the date of shipping. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.
All orders are shipped FOB Nova Display Systems. All pricing and specifications on our overstock store are subject to change, without prior notice. Freight, handling and insurance will be added to your order. You may review shipping charges and rates prior placing your online order. Occasionally we offer coupon codes for free shipping on selected items throughout the store. Any such promotion will be displayed in the top section of our web store or on the Shipping & Returns page.
Overstock Product Discounts
All discount prices are subject to change without notice. Errors will be corrected when discovered. Our overstock store contains a large number of products and individual components and it is always possible that, despite our best efforts, some of the items listed on our web site may be incorrectly priced. If an item’s price is incorrectly listed on our overstock store and its actual cost is much higher, we will normally contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect/lower price, even after we have confirmed the order. We may also rescind our acceptance and cancel your order without penalty if the product you ordered is unable to ship due to unavailability.
Overstock Product Availability
Most of our overstock items are only available in limited selections and quantities. Once sold out, these items will not be available at the same discount price. Lead time on standard stock items and products that require production or assembly may vary and can take up to 2-7 business days to dispatch.
Overstock Product Quality
Nova Display Systems warranties all overstock product to be brand new and free from defects in workmanship and material with the exception of items listed in the “Blemished Items Section” of the store. When Nova Display Systems has determined that a product is defective, it will be replaced. Nova Display Systems liability is limited to the cost of the defective product. No other warranty is expressed or implied.
Minor Blemished Products — Items that have been returned in excellent condition with very minor cosmetic blemishes. These items are 100% inspected and tested to guarantee the functionality and great appearance, allowing you to get a good product at a great discount price. The “Blemished Items” are sold “As-Is” with NO RETURNS or EXCHANGES ALLOWED.
Dent and Scratch Products — Items that are slightly imperfect with minor dents or noticeable finish flaws. These items are a great choice for customers who are looking for a deep discount and are not worried about finish flaws. These products are 100% inspected and tested to guarantee functionality and appearance. They are also sold “As-Is” with NO RETURNS or EXCHANGES ALLOWED.
Overstock Product Shipping and Receiving
We ship most small orders via US Mail or FedEx Ground unless otherwise specified. For large orders, we will ship via motor freight by the most reliable and inexpensive carrier to your location. We also offer express air and economical two-day air service on most items in stock. If an order is to be shipped via air (Next Day, 2nd Day, 3rd Day) or internationally (including Canada) you must call 800.753.9688 to make arrangements prior to placing the order online. All express shipments are given top priority. Express orders for items that are in stock are usually shipped same day or next business day if we miss the cutoff shipping time. Barring exceptions, the express orders ship out Monday through Friday at around 2:30 PM Pacific Time. If an express order is placed before 12:00 AM, it will usually ship out that same day.
Shipment Tracking — Tracking numbers for each day’s shipped orders are automatically emailed after 6:30pm Pacific Standard Time. Alternatively, you can check your order status online or request for a tracking number using our Order Status Request Form.
Receiving and Inspection of Product — Carefully inspect your shipment immediately upon receipt. If there is any visible damage, note this on the waybill before you sign and notify the carrier. If you have any questions or problems concerning your shipment please let us know right away. Here are few important steps to follow upon receiving your order: Product Inspection & Receiving.
Risk of Loss — All items purchased through our web site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Customs, Duties and Taxes for International Orders
The recipient of an international shipment may be subject to import taxes, duties and fees, which are imposed once a shipment reaches the recipient’s country. Nova Display Systems is not responsible for delays at customs or for any customs fees, duties, taxes, or any other costs associated with clearing the goods on international shipments. Customer/recipient is fully responsible for all charges related to customs clearance. We must declare all items at their full price and cannot change this amount to lower custom fees.
If you refuse your package or the package is returned back to Nova Display Systems without any reason or prior arrangement, you will be responsible for the original and return shipping charges as well as any custom fees or taxes that are incurred. If the package is undeliverable and is returned to us because of a wrong ship to address that was unintendedly provide, the shipping and return charges will be deducted from your order payment amount when we issue a refund.
Notification of Missing or Damaged Product
Please inspect the contents of your order for damage or missing pieces immediately upon arrival. Nova Display Systems guarantees all of its products, and will gladly replace defective merchandise. Customer must keep all packaging and notify Nova Display Systems of any missing components or product defects within 3 days of receipt. Otherwise, the order is considered complete and in good condition.
Overstock Product Returns
A return authorization number/card is required for all overstock product returns. Do not return merchandise without authorization. Any return without a valid RMA CARD will be refused and returned to shipper. Please contact customer service to receive your RMA Card (Return Merchandise Authorization Card).
Standard overstock items in original, unopened packaging may be returned for refund within 30 days of receipt and are subject to a 30% restocking fee. Items must be in their original state (unopened packaging and undamaged). Shipping and handling charges for returned items are non-refundable. All returns must be accompanied by the order statement and RMA card. Returns must be insured for the invoiced value of the merchandise. We cannot be responsible for lost or misdirected returns. A credit will be issued upon return and appear on your next billing statement. The 30% restocking fee will be deducted from your refund. Please note that items marked as “discontinued“, “limited stock“, “final sale“, “blemished“, or “made to order“, including but not limited to “acrylic accessories” are non-returnable. If you have any questions, ask your salesperson for details. Merchandise must be returned to: Nova Display Systems, Inc., 875 Wilson Street, Suite B, Eugene, OR 97402
Do not return your merchandise after 30 days of purchase. If you return your merchandise after 30 days of purchase, your are not entitled to receive a refund and your merchandise will not be returned to you.
Limitation of Liability
In no event will Nova Display Systems be liable for any damages, losses, or expenses arising in connection with misuse or inability to use our products. The customer shall test and verify the suitability of the product for intended use. No warranty for intended use is made. The customer assumes all risk and liability. Nova Displays Systems only obligation is replacement or credit for product proven defective. Any technical advice furnished or recommended by Nova Display Systems concerning use or application of any product is believed to be reliable but the company makes no warranty of results obtained.
Copyright and Trademarks
Our web site contains certain names, logos, images, icons, information, data, specifications, layouts, drawings, photographs, graphics, and other material that is to be considered as property of Nova Display Systems and are protected by copyrights and other proprietary rights. No permission is granted to copy, use, modify, reproduce, or publish, in any form, any of this information. Unauthorized copying or modification of the contents of this web site may be a violation of federal copyright laws and could subject the violator to legal action.
Your Acceptance of These Terms